Pool & Sports Hall Closures:

Our Sports Hall is temporarily closed 'til 21st December to install a brand-new floor and our Main Pool & Diving Pool are closed 25th November to 27th December for improvement works. We apologise for any inconvenience these closures may cause.
Policies

Accessibility

Last Updated: 01 Nov 2024

At this centre we provide the following facilities to make the centre accessible to everyone:
  • 36 disabled parking bays 
  • Step free access to the centre
  • Lift to all floors
  • Radar/Accessible changing rooms on both floors
  • Gender fluid toilets are not available however, please speak to a member of our team to request access to a unisex accessible changing room or bathroom
  • Automatic doors
  • Wider doorways 
  • Non-slip floors
  • Accessible equipment within the gym
  • Non-impact and low stress sessions available (Gym team can adapt other sessions to cater for all users)
  • Pool hoist access to each swimming pool
  • Carer passes 
  • Assistance dog friendly
  • Pool Pod available for use in Main Pool 4

Find out more about our accessible facilities at AccessAble.co.uk

What should I bring for my swimming lesson?

  • Payment for swim or membership card if you are a member or you have swimming lessons please report to reception
  • Swim Bag
  • Swimsuit or swim shorts
  • Towel
  • Goggles (optional)
  • Armbands (optional)
  • Swimming cap (optional)
  • Shampoo & Shower gel(optional)
  • Comb or hairbrush
  • £1.00 coin for locker and 20p for hairdryer (optional)

What should I bring for my gym session?

  • Payment for gym session or if you have membership – report to reception or scan at the gates
  • Wear appropriate clothes to workout in
  • Gym bag (optional)
  • Towel (for after your shower or a small hand towel if you sweat during exercise)
  • Shampoo & Shower gel (optional)
  • Headphones – as you can plug your headphones into some of the machine – to watch TV or listen to music
  • £1.00 coin for locker. Hair dryers in the gym are free.

Gym staff are available for tours and induction in the gym, to book please contact 0289 1270271 ext 6.

We offer ‘quiet session’ in the gym on Saturday & Sunday from 14.00 to 16.00 - no TV’s, no music, just a quiet environment to workout, customers are allowed to wear headphones during these sessions.

Sensory Packs

We have sensory packs available at reception to use whilst you are using the centre - we would require a deposit to borrow the packs, you can leave your car key or driving license, once the pack is returned, we will return what you have left.

The pack will contain;

  • Ear defenders
  • Fidget toys
  • Sensory toys

We also have a sensory/chill out room if your child or young adult requires a quieter area to decompress and take a minute. We all know the centre can be very busy and overwhelming. Please just ask at reception and you will be shown to an available room.

We also have...

Radar Key

In the centre we have accessible changing facilities, they can be accessed using a radar key, a key is available on request at reception. In the changing room there is shower, sink, toilet and chair.

Buddy Cards

If you need assistance during your visit, Buddy Cards are available at Reception or downloadable here. This will ensure your helper can access our facility free of charge.

Quiet Spaces

We have quiet spaces available, please ask a reception for locations.

Priority Till

Available at busy times

Gym Quiet Times

Every Saturday and Sunday - 2pm - 4pm

This accessibility statement outlines how accessible this website and third-party booking and membership application is and what measures are being taken to improve its accessibility status.

Accessibility on this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some interface elements do not have sufficient colour contrast. For example, buttons, images, text and hovering on buttons
  • some links or controls open new windows or frames without a warning
  • some of our images do not have alternative (alt) text descriptions
  • some link text is not meaningful and within context
  • our cookie modal dialog does not have a descriptive dialog title

We will continue to improve accessibility across this website inline with WCAG guidelines. This work is being carried out throughout 2021.


Accessibility of third-party booking and membership application (Legend)

The booking and memberships system used on this website is a third-party application supplied by Legend and is used to support bookings and memberships at Bangor Aurora Aquatic & Leisure Complex. This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. 


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this application is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this application are not fully accessible:

  • issues with some form elements including duplicate ID's, missing or duplicate control labels
  • missing alt text
  • nested tables which some screen readers may find difficult to read
  • issues when trying to navigate using a keyboard
  • duplicate page titles on different pages
  • missing site map
  • low contrast of some text and buttons

We will continue to work with our third party supplier, Legend, to improve accessibility across their application inline with WCAG guidelines. This work is being carried out throughout 2021.

 

Feedback

We welcome your feedback on the accessibility of this website and third-party booking and membership application. If you are having difficulty viewing or navigating the content, notice any functionality that you believe is not fully accessible to people with disabilities, or have any suggestions on how we might improve accessibility please Contact Us stating "Accessibility" in your message.

 

Date

This statement was created on 28th April 2021.

 

 

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